Comparısıon Between The Queuıng System And Appoıntment System In Hospıtals

The Problem of the Study: Despite the globalization in health services and technological integrations, patients still face with uncalled-for waiting times in service encounter process. This waiting time cannot be limited to not only waiting physicians but also waiting for treatment, waiting for an emergency or waiting for an accident case. It is aimed in this study to understand the effects of these waiting times on psychological effects on patient satisfaction.

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